If you purchase our products or services, then you agree to our Terms of Service, which may include additional policies regarding the data that we collect and/or you provide, how we use such data in connection with the use of our products or services and how such data may be shared.
INFORMATION WE COLLECT
Personal Information. When you use our Websites or purchase our products or services, you voluntarily and willingly give us certain information, including Personal Information. Personal Information means information about you that can be used to contact or identify you, and information about your use of our Websites, including but not limited to, your name, phone number, email address, home and business mailing addresses and credit card or other billing information (“Personal Information”). Personal Information also refers to any information you supply to us that does not identify you, such as preferences and interests that you indicate in the use of our Websites, or occupational information.
Device Information. We also collect “Device Information” such as your IP address and information about your devices, such as their serial numbers and hardware and firmware versions. Some Device Information may be associated with Personal Information.
Log Files. Log files may collect demographic information, such as ZIP code, age, gender, preferences, interests and favorites, which is not specific to you (“Log Files”). There is also information about your computer hardware and software that is automatically collected by Log Files. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. These log files are generally retained for a brief period of time, except where they are used to improve site functionality, for site security and safety, or where we are legally obligated to retain them for longer time periods. We may also collect information about whether and how you use certain features and functionality of our Websites and we may conduct surveys and collect your responses. We use this information to operate the Websites, maintain quality of the Websites, and provide general statistics on the use of the Websites, products and services. For these purposes, we do link such automatically-collected data to Personal Information
- Cookies which are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website;
- Performance and analytics cookies (including Google Analytics) which keep track of the pages that you visit and the videos and other content you access, so we can determine which content is most popular and improve the performance of our website. These cookies record only anonymous statistical data and do not collect any Personal Information that could identify an individual visitor;
- Functionality cookies which remember the choices you make, such as language options or the region you are in. These cookies help to make your visit more personal and are deleted automatically when you close your browser or the session expires; and
- Cookies which keep track of how you share content from our Websites via social media or email, using sharing buttons.
CONSENT AND USE OF YOUR INFORMATION
How We Use Personal Information. We may use the Personal Information and other information provided by you or obtained through your use of our Websites to (i) provide our Websites to you and administer your use of our Websites, (ii) provide you with products or services that you purchase from our online store, (iii) communicate with you and fulfill requests you may make, including warranty requests and requests for technical support, (iv) provide third parties with whom we collaborate to support the Services the information they need to perform their role, for example, your assigned Desktop Metal partner (the “Desktop Metal Partner”), and, if you are leasing products, the bank that is financing your lease, (v) provide you with information and announcements with respect to our products or services, (vi) provide you with further information and offers, to the extent that you opt-in to receive such further information and offers, from us or third parties selected with care because we anticipate that you may find such information and offers useful or interesting, including marketing or promotional materials, (vii) provide other companies with statistical information about our users, however this information will not be used to identify any user, (viii) improve our products, services and Websites, and (ix) improve your browsing experience by personalizing the Websites.
How We Use Credit Card Information. We use a third-party provider to run our credit card processing. This provider is not allowed to store, retain, or use information you supply for any purpose except the purpose of credit card processing on our behalf.
HOW WE SHARE YOUR IDENTIFIABLE INFORMATION
How We Share Information with Third Parties. Except pursuant to the “Transfers of the Business” section below, we will never sell, rent or otherwise provide your Personally Identifiable Information (as defined below) to any third party for marketing purposes.
Compliance with Legal Process. We may also be compelled to surrender Personally Identifiable Information and/or information regarding your use of our Websites, products and services to legal authorities without express user consent if presented with a court subpoena or similar legal order, or as required by the laws, rules, and regulations of any applicable jurisdiction or if we reasonably believe that such disclosure is necessary (i) to investigate, prevent or take action with respect to suspected or actual illegal activities or to assist government enforcement agencies, (ii) to protect the safety of any person from death or serious bodily injury, (iii) prevent fraud or abuse of our Websites or infringement of our intellectual property rights in our products and services, (iv) to enforce our Terms of Service or your agreements with us, or (v) to investigate and defend ourselves against any third party claims or allegations.
Transfers of the Business. We may sell, transfer or otherwise share your information to a third party in connection with a merger, acquisition, reorganization or asset sale that Desktop Metal experiences or in the event of Desktop Metal’s bankruptcy and you agree that any such third party will have the right to continue to use your Personally Identifiable Information and other information that you provide to us or which we obtain through your use of the Websites.
SECURITY AND RETENTION OF YOUR IDENTIFIABLE INFORMATION
We keep Personally Identifiable Information that you provide us for so long as it may be useful in our estimation to contact you about our company or our products or services. These services may be, for example, contacting you about our company, products or services as requested, maintaining your account on Fabricate, Live Parts or providing Services to you. We retain information about our customers for as long as we need it to provide service to the customer. We may also use the retained information to improve our Services and ensure the Websites are functioning properly. If you request us to delete your Personal Information from our servers at an earlier date as described in “Opting-Out and Unsubscribing” below, then we will do so. We may retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce agreements, and as otherwise described in this policy.
Public Forums. We may provide and maintain message boards, blogs, and community forums (“Public Forms”), which Public Forums may be publicly accessible. Please remember that if you directly disclose any information through Public Forums, such information may be collected and used by others. We will update or remove any information you have posted on our servers if you so request, as described in “Opting-Out and Unsubscribing” below.
OPTING-OUT AND UNSUBSCRIBING
How to Review, Correct and Remove Your Personal Information. If you supply your Personal Information to us, then you have the rights listed below with respect to such information:
To review the user information that you have provided to us;
To request that we correct any errors, changes, or omissions in the user information that have provided to us;
To request that your user information not be used to contact you and/or be removed from any solicitation list that we use;
To opt out of being solicited by our Websites or by third parties; and
To request that your user information be deleted from our records.
To exercise any of these rights, please contact us at [email protected]. We will promptly update or delete your information.
How To Unsubscribe From Our Communications. You may unsubscribe from our marketing and promotional communications by clicking the “unsubscribe” link at the bottom of the emails we send you, or by emailing us at [email protected].
Children. We understand the importance of protecting children’s privacy, especially in an on-line environment. The Websites are not designed for or directed at children 13 years of age or younger and children are not eligible to use our Websites. We ask that minors not submit any Personal Information to us or use our Websites. We do not knowingly collect Personal Information from children under 13. If a parent or guardian learns that a child has provided us with Personal Information without their consent, he or she should contact us at [email protected]. If we become aware that we have inadvertently received personal information from a visitor under the age of 13, we will delete the information from our records.