FAQ

How do I reserve the DM Studio system?

You can reserve either of our systems on the reservations page. DM Studio System reservations require a $1,000 non-refundable payment.

When will my DM Studio system be delivered?

The first units will ship to participants in the Pioneers Program beginning Q4 2017 followed by general reservations. We will provide additional details about system delivery as we approach commercial production. All delivery estimates are currently limited to the USA. Pricing and delivery estimates for other regions will be released later this year.

How many DM Studio systems can I reserve?

You may reserve up to 5 DM Studio systems using our online reservation form. If you’d like to reserve more than 5, please complete the form to secure your initial reservation and contact our Sales Team to discuss your application and your options.

Do I need a DM Sales Partner code to reserve a system?

You do not need a Sales Partner code to reserve a system. Leave the Partner Code field empty to proceed.

What is a 'DM Sales Partner code’?

We work closely with select, industry-leading Sales Partners to ensure the best sales and service experience for our customers. If you already have a relationship with one of our Sales Partners or they have referred you to our website, they will provide you with a unique Sales Partner code. This helps us to correctly assign your reservation and to set up your installation and service with your selected Sales Partner. It is not required for a reservation.

I don’t need a furnace, can I reserve the printer only?

Currently, we are only accepting reservations for the complete Studio system. We plan to offer the DM Studio Printer as a stand-alone option later in the year.

Can I reserve a system if I am located outside of the United States?

Yes. We are currently accepting international reservations via our reservation form. If you’d like to learn more about resellers in your country, please connect with sales.

How do I reserve a DM Production System?

You can reserve either of our systems on the reservations page. DM Production System reservations require a $5,000 non-refundable deposit.

Can I cancel my reservation?

Yes, you can cancel your reservation at any time by contacting our Sales Team. Reservation deposits are non-refundable.

When can I expect to receive a confirmation of my reservation?

Once you reserve a system, a confirmation email will be sent within 24 hours. If you do not receive an email within 24 hours, check your spam folder and if you do not find the confirmation email, please contact our Sales Team.