FAQ

How do I reserve the DM Studio system?

You can reserve either of our systems on the reservations page. DM Studio System reservations require a $1,000 non-refundable payment.

When will my DM Studio system be delivered?

The first system units will ship to participants in the DM Pioneers Program in August 2017. As we ramp production during the fall, general reservation systems will be delivered in Q4 of 2017. We will provide additional details about system delivery as we approach production.

How many DM Studio systems can I reserve?

You may reserve up to 5 DM Studio systems using our online reservation form. If you’d like to reserve more than 5, please complete the form to secure your initial reservation and contact our Sales Team to discuss your application and your options.

After I have reserved a DM Studio system, what are my payment options?

There are two payment options: Pay in full ($120,000) or Hardware-as-a-Service ($3,250 or $4,000 per month). You can find additional information regarding the terms of purchasing and Hardware-as-a-Service here.

Do I need a DM Sales Partner code to reserve a system?

You do not need a Sales Partner code to reserve a system. Leave the Partner Code field empty to proceed.

What is a ‘DM Sales Partner code’?

We work closely with select, industry-leading Sales Partners to ensure the best sales and service experience for our customers. If you already have a relationship with one of our Sales Partners or they have referred you to our website, they will provide you with a unique Sales Partner code. This helps us to correctly assign your reservation and to set up your installation and service with your selected Sales Partner. It is not required for a reservation.

I don’t need a furnace, can I reserve the printer only?

Currently, we are only accepting reservations for the complete Studio system. We plan to offer the DM Studio Printer as a stand-alone option later in the year.

Can I reserve a system if I am located outside of the United States?

Currently, we are only accepting reservations for customers in the continental United States. Please contact us if you’re outside the US and are interested in purchasing.

How do I reserve a DM Production System?

You can reserve either of our systems on the reservations page. DM Production System reservations require a $5,000 non-refundable deposit, as well as the reservation of the DM Studio System.

Can I cancel my reservation?

Yes, you can cancel your reservation at any time by contacting our Sales Team. Reservation deposits are non-refundable.

When can I expect to receive a confirmation of my reservation?

Once you reserve a system, a confirmation email will be sent within 24 hours. If you do not receive an email within 24 hours, check your spam folder and if you do not find the confirmation email, please contact our Sales Team.

What additional information can you provide about the DM metal 3D printing systems?

We will have exciting updates to share over the coming months. We encourage you to sign up for our mailing list. Leading up to shipment, we will send reservation holders monthly updates about what to expect with your DM products.